How to Deal With Impossible Clients, Bosses and EmployeesBook - 1997
Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.
Publisher: New York : Firefly Books, 1997, c1990
Branch Call Number: 158.26 CAV
Characteristics: vi, 180,  p. ;,23 cm