Thanks for the Feedback

Thanks for the Feedback

The Science and Art of Receiving Feedback Well (even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood)

Book - 2014
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The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning

We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it.

That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating r eceivers-- in the workplace and in personal relationships as well.

Coauthors of the international bestseller Difficult Conversations , Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.
Publisher: New York : Viking, c2014
ISBN: 9780670014668
Branch Call Number: 153 .68 STO
Characteristics: 348 p. :,ill. ;,24 cm
Additional Contributors: Heen, Sheila

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darcyhudjik
Jan 28, 2017

A very straightforward guide to receiving feedback. It includes getting past mental barriers such as the feedback being wrong, who the feedback is coming from, seeing what the giver could possibly mean, and more.

sbkaur Sep 12, 2014

Useful book. Employees and employers need to take the time to learn the differences between coaching, evaluation and feedback..this book is bit overly long but it's useful to managers who have to learn how to work with employees who are not easy to manage.

Guenevere May 06, 2014

A profoundly useful book. Don't pigeon hole this simple and helpful book into the "BUSINESS & ECONOMICS" subject area. If you take their useful advice and guidance to heart, this book will help you in all communications and possibly all relationships. If you think it's possible that you might need some help learning from feedback, rather than running from it, please do yourself a favor and read this book.

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