Handling Confrontation at Work
Psychological Self Defense for the WorkplaceDownloadable Audiobook - 2008
This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at: awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.
Publisher: [Chichester, England] : Matrix Media, 2008