Handling Confrontation

Handling Confrontation

eBook - 2004
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This comprehensive guide to handling confrontation in the business environment provides tips on how to use de-escalation techniques, including stance and body language; how to read and interpret signals that lead to aggression; and how to handle irate customers.
Publisher: Chichester : Rowmark, 2004
ISBN: 9780953985654
0953985652

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